You can find information about your tenancy or our housing services on this website and we will be writing to you soon about any changes in how you pay your rent or raise a repair. For now, please continue as you normally would and contact us if you have any questions. Find out more below about changes that may impact you.
| Your action or query | What to do from 9th Jan 2023 | Changes to be aware of |
|---|---|---|
|
Contacting your landlord if you have a query or a repair. |
Call our Contact Centre on 01296 732600. You can also email us (contact@fairhive.co.uk) or message us via Facebook or Twitter (@hellofairhive). Please let us know your address when contacting us so we can direct you to the right team. For emergency repairs please call: 0800 542 8904. This number is a 24-hour line for emergency repairs and operates as our Out of Hours phone line if you need to speak to someone in the evenings or at weekends. |
For the immediate period after 9th January we will continue to provide repairs in the way you are used to as we expand our repairs services to all properties. When you call our Contact Centre you will be redirected to team allocated to your area or query. We will inform you of any future changes to our repairs processes or provisions. We aim to respond to emergency out of hours repairs within four hours of the report being raised on the phone. |
| Paying your rent. | Please note that you can continue to keep paying your rent as you do now with the same bank details or with your Allpay card. | We will inform you of any changes to how you should pay your rent. |
| Looking for support with your wellbeing. | Our dedicated Welfare Service is available to all residents. Either call our Contact Centre and they’ll redirect you or email welfare@fairhive.co.uk. | We offer a comprehensive service that includes but isn’t limited to, benefit and employment advice, debt advice signposting, cost of living support and digital support. We work with all local authorities as well as a range of support services. |
| Logging a complaint or compliment. | We encourage complaints to be submitted via the online form (www.fairhive.co.uk/complaints) or by email (complaintsgeneral@fairhive.co.uk). | For more information visit our complaints page. |
| Claiming Universal Credit. | This will remain the same but you need to update your landlord on your claim records to Fairhive Homes Limited. | |
| Looking for ways to get involved as a resident or provide feedback. | Get in touch with our Community Engagement Team to talk about our various opportunities. Either call the Contact Centre and they will redirect you or email hello@fairhive.co.uk. | We run Monthly Resident Forum Meetings, Resident Volunteer group, Resident Scrutiny Panel, and we are a Together with Tenants adopter. |
From Monday 9th January Buckinghamshire Housing Association will no longer exist as our two housing associations join together. This means we will take over delivering services for all former BHA residents, ensuring we are safeguarding residents and their homes, long into the future.
We join together on Monday 9th January, however most of your services will remain the same (such as responsive repair services) while we work to deliver the changes across all BHA residents. You will be informed of any changes and we will add information about related service updates on this page.
You will need to update your claim to make sure it states Fairhive Homes Limited.
You can get in touch with our Contact Centre by phone (01296 732600) or email (contact@fairhive.co.uk). When you contact us you will be redirected to team allocated to your area or query, please provide your address so we can make sure you have the appropriate support. If you have an emergency repair please call our 24 hour repairs line: 0800 542 8904.
For the immediate period after 9th January we will continue to provide repairs in the way you are used to, until we expand our repairs services to all properties. Repairs for a small number of properties located near to Aylesbury will be carried out by Fairhive operatives and we will write to these residents individually. When you call our Contact Centre you will be redirected to the team allocated to your area or query. We will inform you of any future changes to our repairs processes. We aim to respond to emergency out of hours repairs within four hours of the report being raised.
Asking for and listening to resident views and opinions is a top priority for us. We have lots of different ways that residents can have their say from registering on IMPACT, to hearing the latest news and taking part in surveys. Being a member of our engagement database means you can take part in various activities including lots of ways to get involved with your local community at drop in’s, training workshops, applying for Nurture your Neighbourhood improvement, and school holiday activities for families. Sign-up to be the first to hear about all of our opportunities by emailing hello@fairhive.co.uk.
This year, we have joined with Buckinghamshire Housing Association Limited (BHA) to become a single combined housing association, delivering homes and services for those in housing need across Buckinghamshire and the surrounding areas. 
Our union will create an opportunity to enhance combined services, create value for money benefits, and enable the build of more affordable homes in areas where they are desperately needed.
As a housing provider, we own and manage 8,500 homes and deliver services to over 20,000 residents in Buckinghamshire and beyond. Stokenchurch-based BHA had a housing stock of 500 homes and provided services to 1,000 residents in a similar geographical area to us. We now service all of these properties as Fairhive.
More information will be available on this page for BHA residents to refer to regarding the changes they are likely to experience.
