1. Home

  2. Hello Fairhive

    1. About Us
      1. We've Changed...
      2. Our 5 year corporate strategy
        1. Our 5 key objectives
          1. Environment
          2. Organisation
          3. Customer
          4. Growth
          5. Community
      3. Our vision, values & strategic objectives
      4. Equality and Diversity policy
      5. Our performance
    2. Corporate Publications
      1. Accessibility Statement
      2. Confidential reporting (whistleblowing) policy
      3. Modern Slavery
      4. Development Expenditure
      5. Tenant Standards reports
      6. Report and Financial Statements
      7. Value for Money reports
    3. Corporate Social Responsibility
      1. Thriving Communities Fund
        1. Grants guidance
        2. Grants criteria
        3. Springboard grant application form
        4. Community Micro grant application form
        5. Community Project grant application form
        6. Thriving Communities Fund applicants privacy notice
    4. Meet our Board
      1. Roger Craft - Independent
      2. Matt McGeehan - Independent
      3. Ade Osibogun - Council Member
      4. Stephen Stringer – Chair
      5. David Keeling - Independent
      6. Angela Macpherson - Councillor
      7. Barbara Richardson - Independent
      8. Griff Marshalsay - Independent
      9. Steven Lambert - Independent
      10. Kelly Webster - Resident
      11. Olivia Clymer - Independent
      12. Sue Fogden - Independent
      13. Susan Ralphs - Independent
    5. Meet our Executive Management Team
      1. Matthew Applegate - Chief Executive
      2. Dean Gill - Executive Director of Operations
      3. Izabela Falinska - Executive Director of Finance and Resource
      4. Julie Porter - Executive Director of Development
    6. New Developments
      1. Wavendon Lodge, Milton Keynes
      2. Tattenhoe, Milton Keynes
      3. Rose Farm, Longwick
      4. Whitehouse QRSTU, Milton Keynes
      5. Main Road, East Hagbourne
      6. Chamberlains Barn, Leighton Buzzard
      7. Phoenix Park, Thame
      8. Station Road, Quainton
      9. Leighton Road, Wingrave
      10. Clappins Lane, Naphill
      11. Anstey Court, Waddesdon
      12. Soulbury Road, Stewkley
      13. Aston Clinton Road, Weston Turville
      14. Kingsbrook Village 3, Bierton
      15. Seaton Drive/Grenville Road, Aylesbury
      16. The Hawthorns, Stoke Mandeville
      17. Tingewick Road, Buckingham
      18. Aston Reach, Weston Turville
      19. Risborough Road, Stoke Mandeville
      20. Eskdale Road, Stoke Mandeville
      21. Lower Road, Stoke Mandeville
      22. Buckingham Road, Edgcott
    7. Latest News
    8. Press & Media

  3. News

    1. Standing up to support Ukraine
    2. Residents News
    3. Events

  4. Residents Area

    1. Website re-development project
    2. Welfare help & advice
      1. Community Hub
      2. Claiming benefits
        1. The Benefit Cap
      3. Make the most of your money
      4. Cost of living resources
      5. Food Banks
      6. Stay warm in your neighbourhood
      7. Additional support
      8. Discount digital devices
      9. Tenancy Sustainment Policy
      10. Hoarding Support Group
      11. Aylesbury Support for Families of Addicts
      12. Insuring your home contents
    3. Safeguarding
      1. Safeguarding Children and Young People policy
      2. Safeguarding Adults Policy
    4. Anti-social behaviour
      1. Tenancy Fraud - what are the signs and how can you help?
      2. Domestic Abuse policy
      3. Anti-social behaviour policy
      4. Hate Crime and Harassment policy
    5. Together with Tenants
    6. Careers Advice
    7. Resident Scrutiny reports
    8. Health and Safety
      1. Registering you appliance
      2. Fire
      3. Condensation and mould
      4. Water hygiene
      5. Health and Safety Policy
      6. Appendix - Health and Safety Obligations
    9. Resident Opportunities
      1. Careers coaches for residents
      2. Friday Night Project
      3. Register or Login to IMPACT
      4. Volunteering
      5. IMPACT privacy notice
    10. Estate Services
      1. Our Estate Services (more info)
      2. Estate Management Policy
      3. Gardening Service
      4. Service Charge Policy
      5. Nurture Your Neighbourhood Improvement Scheme
        1. NYN process, criteria & examples
        2. NYN questions answered
        3. NYN application form
      6. Building Cleaning
      7. Caretaking Services
        1. Caretaking FAQs
      8. Grounds Maintenance
    11. Tenants privacy notice
    12. Resident Forum minutes
      1. Resident Forum Minutes - October 2022
      2. Resident Forum Minutes - September 2022
      3. Resident Forum Minutes - July 2022
      4. Resident Forum Minutes - June 2022
      5. Resident Forum Minutes - May 2022
      6. Resident Forum minutes - April 2022
    13. Staying independent
      1. Pendant alarms
      2. Home adaptations

  5. Rent

    1. My HomeHub
    2. My Neighbourhood Manager
      1. Who is my Neighbourhood Manager?
      2. What are Estate Walkabouts?
      3. Pet policy
    3. Lettings and Tenancies
      1. Choice Based Lettings
        1. What is Choice Based Lettings?
      2. Furnished Tenancies
      3. Mutual Exchange
    4. Paying my rent
      1. Switch and stick to win £250
      2. Ways to pay
      3. Universal Credit
      4. What happens if I can't pay?
      5. Who is my Rent Advisor?
    5. Moving in & out
      1. Welcome to your new home
      2. Moving in standard
      3. Moving out standard
    6. The repairs process
      1. Repairs Feedback Competition - Ts&Cs
      2. Light bulbs
      3. Report a repair
      4. Responsive Repairs and Voids Maintenance Policy
        1. Appendix A - Typical emergency repairs
        2. Appendix B - Typical essential repairs
        3. Appendix C - Typical routine repairs
      5. Rechargeable repairs
        1. Recharge policy
          1. Recharge policy - Appendix A
    7. Gas servicing & Electrical testing
    8. Independent Living - homes for the over 60s
      1. Who is my Scheme Coordinator?
      2. Find an Independent Living scheme
        1. Independent Living in Wingrave
        2. Independent Living in Wing
        3. Independent Living in Haddenham
        4. Independent Living in Pitstone
        5. Independent Living in Edlesborough
        6. Independent Living in Cheddington
        7. Independent Living in Aylesbury
        8. Independent Living in Buckingham
        9. Independent Living in Wendover
    9. Rent a garage
      1. Apply for a garage
      2. Terminate your Garage
      3. How much do they cost?
      4. What can I use the garage for?
      5. Garages privacy notice
      6. How can I apply for a garage?

  6. Buy

    1. Shared Ownership
      1. What is Shared Ownership?
      2. Register your interest in Shared Ownership
      3. Shared Owners privacy notice
    2. Right to Buy and Acquire
    3. I'm a homeowner
      1. Home owners privacy notice
      2. MPC and Consent to Mortgage policy
      3. Leaseholder
        1. Leaseholder permissions for alterations
        2. Leaseholder service charges and major works FAQ
      4. Freeholder
        1. Freehold Consent and Deed of Variation Policy
    4. Commercial Leases

  7. Work for us

    1. Current vacancies
    2. Job applicants and employees privacy notice
    3. My Employment and Development
    4. Our Apprenticeships
    5. My Health & Wellbeing
    6. Opportunities for suppliers
      1. Supplier code of conduct

  8. Contact us

    1. Complaints, compliments & compensation
      1. Complaints and Compliments Policy
      2. Complaints procedure
      3. Complaints Form
      4. Compensation policy
      5. Compensation procedure
        1. Appendix 1 - Right to Repair
        2. Appendix 2 - Compensation for Improvements
    2. Access and Customer Care policy
    3. Text messaging service
    4. Press and Media