Complaints, compliments & compensation

How can I make a complaint?

Complete our complaints form online or email us to request a downloadable form.

What happens when I make a complaint?

Our complaints guide explains the complaints process, but firstly your complaint will be logged on our systems and assigned to the relevant service manager to investigate. Before starting their detailed investigation, they will aim to contact you within 2 working days to discuss and confirm the detail of your complaint. Our Self-Assessment Form pdf  provides a detailed breakdown on how complaints are assessed by our team so you can have a better understanding of the process all complaints go through.

Contacting the Housing Ombudsman Service

Please note you can contact the Housing Ombudsman Service at any point during the complaint process.

Contact Number - 0300 111 3000 

Email: info@housing-ombudsman.org.uk

Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ

What if I want to claim compensation?

Please see our compensation policy, compensation procedure,  compensation claim form and  compensation refund form

How can I make a compliment?

You can forward compliments to us via the following email address compliments@fairhive.co.uk

What happens when I make a compliment?

We will write back to thank you and let you know how we will use the information you have given to us.