Appendix A - Typical emergency repairs

Emergency – respond within 24hrs

• Gas leak or loss of gas supply (in an emergency involving gas, the resident will also be advised to call the gas emergency number 0800 111999).

• Loss of supply of drinking water

• Major leak (a leak that can not be reasonably contained and is causing significant damage)

• Leak from gutters and downpipes (only if entering the building)

• Loss of electrical supply

• Loss of heating (emergency for all households between 1st October & 31st March). (During the remainder of the year it is only an emergency for households with children under 5 years old, the elderly, registered as disabled or someone who has a carer, regardless of age.)

• Hot water (all year round for all households)

• Blocked toilet (only if there is only one toilet in property)

• Unsafe or hazardous conditions such as flood, fire, dangerous structures that are at imminent risk of collapse such as chimneys, masonry walls (make safe only), loose/falling brickwork, roof tiles, guttering, damaged/missing manhole covers, missing barriers/doors/windows creating a risk of falling.

• Security such as main entrance door not locking/closing, broken windows/doors but only when security of the home is at risk, locked in or out (possible recharge)

• Cracked windows (if there is a security or health and safety risk)

• Blocked drains when no water from any part of the property will disperse