Appendix B – typical essential repairs

Essential – respond within five working days

  • Minor leak (a leak that can be reasonably contained and is not causing significant damage)

  • Blocked gutters and leaks from gutters and downpipes if causing a slip hazard during winter (only if NOT entering the building)

  • Partial loss of electricity

  • Weeping radiators or pipes

  • Loss of heating and hot water (only when NOT an emergency as above)

  • Entry phone not working

  • Faulty communal aerials

  • Blocked toilet (for more than one toilet in the property)

  • Blocked drains (when water is partially dispersing from property)

  • Major cracks

  • Toilet not flushing

  • Mould washes

  • External lights not working (from 1st October until 31st March)